There are many issues and questions to answer when considering mobile devices.
Employees often desire a ‘mobile version’ of the intranet. But is this what they really need? The reality is that there are few situations where staff want to browse all 10,000 intranet pages on a screen several inches across.
Further, there are many elements of the intranet that are difficult to quickly adapt for mobile access. Online applications will often be the biggest challenge, limiting the interactive functionality that can be delivered to mobile devices.
Focus on Key Mobile and Field Needs
Instead of comprehensive information, they are looking for information at ‘the point of need’, or key tasks that they need to do on the spot.
This approach delivers immediate benefits that address real mobile requirements.
What staff need when away from their desks or in the field is different from their more intensive needs when they are sitting in front of their PCs.
Recognizing this, organizations should focus their initial deployment of mobile functionality on a handful of key tasks and items.
This greatly simplifies the effort and complexity involved in delivering early mobile capabilities. It also allows simpler functionality to be delivered that will work across a range of mobile devices.
Most importantly, this approach ensures that teams are thinking about what staff actually need when on the move, rather than simply replicating desktop solutions to mobile platforms.
Start by establishing a simple mobile entry point with a list of links to a small initial list of items and tools that are provided.
Ensure that this works across the widest range of mobile devices, and use this as a foundation for further growth. Make sure that single sign-on is provided across all mobile applications.
Keep the interfaces as simple as possible.
Common Organization Needs
There are a wide range of tasks and details that staff might find valuable on mobile devices, including (but not limited to):
- Key product / service information
- Key pricing information
- Key customer information
- Mobile staff directory
- Key HR information
- Meeting room bookings
- Organization news
- Cafeteria menu
- Office locations and floor plans
- Managers’ approvals
Common Field Needs
Field staff often have more intensive needs, relating to customer service or service delivery, including:
- Product / service information
- Pricing information
- Customer account details
- Field manuals, policies and procedures
- Online forms for reporting or requesting information
- Operational news and updates
- Geospatial information, such as locations of equipment and facilities