Which collaboration applications matter most on a smartphone or tablet?
- E-mail and calendars
- Document-based collaboration
- Web conferencing
- Activity streams
- Presence and chat
- Social collaboration
- Expertise location
We are now in the first wave of mobile collaboration. Forrester estimates that 18% of the workforce is using their own smartphones for work, but Unisys and IDC indicate that number may be much higher. Rose experience estimates 40% plus use their own smartphones for work. See: Forrester Wave: Mobile Collaboration, Q3 2011. http://bit.ly/p5hNzS
Mobile Application Internet
Mobile employees' expectation of a great user experience on any device, anytime, anyplace, can be met with collaboration solutions architected with native applications and cloud delivery (internally devloped apps or native apps from outside vendors).
These applications must perform fast and with low latency on a wireless network. The new model for working with collaboration applications is NOT the traditional client/server model. Rather, the new model is a "mobile app Internet," illustrated below. Forrester defines the application Internet as "an application architecture of native apps on smart mobile devices linked to cloud-based services that provide a context-rich experience anytime, anywhere."
Forrester Executive Summary
Mobile collaboration means putting collaboration workloads onto all-important smartphones and tablets, then delivering a great user experience anywhere, anytime, on any device. This is ahigh bar to clear, but we found 13 vendors able to clear it. In Forrester's 15-criteria evaluationof mobile collaboration vendors, we found that Adobe, Box, Cisco, IBM, salesforce.com, SugarSync, Skype, and Yammer led the pack because of their commitment to tablets and smartphone platforms as well as a strategy aligned with the needs of the mobile workforce: low latency, cloud reach, and platform support. We also found many Strong Performers — AT&T, Citrix, Dropbox, Evernote, and Google. In this handpicked group of mobile collaboration vendors, no vendor slipped into the Contender or Risky Bet categories — at least as it relates to mobile support