Collaborative BI provides three primary capabilities:
1. Collaborative interaction. Business managers and workers need to interact with one another to improve communication as part of BI initiatives. They must be able to share BI findings and discuss their meaning and possible options for improving business performance. Ease of discovery and documentation of ensuing discussions are key features of collaborative BI.
2. Information enhancement. Users also must be able to add their own knowledge to BI results. Through collaborative processes, workers can share information about why events are unfolding the way they are to provide a business context to findings, and they can point to related data and content. Published BI results can be enhanced through feedback mechanisms such as ratings, comments and tagging as well as, in some cases, blogs and microblogs.
3. Collaborative decision making. The ultimate goal of any BI program is to make timely and better business decisions. A collaborative BI environment supports team efforts to assess situations and make decisions. It also must enable organizations to track decisions and analyze their validity and business impact. Such analyses provide feedback that can help improve the decision process, allowing companies to document best practices and monitor the types of information that provide useful input for decision making.