A recent Forrester report entitled "The State Of Workforce Technology Adoption: US Benchmark 2011" provides the results of a survey of 4,985 U.S.-based workers. Benchmark your workforce technology levels.
The following are key insights about how the workforce uses various technologies and tools for business:
Worker satisfaction with IT is not great. Fewer than half of information workers and managers said they were satisified with services and technologies provided by their company's IT department.
35% use a smartphone for work. Employees expect to be able to get to company content & collaboration systems from their mobile devices.
91% use email. Email's still the most ubiquitous and important collaboration tool, but hardly the only one that people use.
58% use their employee intranet portal. This vital resource is in the flow of daily work, particularly among Sales people and in the enterprise.
40% spend an hour or more per day creating documents. We spend huge amounts of time capturing knowledge and process in documents.
BlackBerry still leads among U.S. workers, with 42%, with Apple 's iPhone accounting for 22% and Android devices, 26%.
48% said that they chose the primary smartphone used for their work without considering what their company supports. Only 29% said they chose the smartphone from a list of phones the company supports, while 23% said they had no choice in the matter.
50% of information workers (those who work more than an hour a day on a computer) are splitting their time between the office and home or another location, underscoring the need for mobile devices.
Only 10% of directors and executives are officebound.