Enterprise mobility is booming; organizations must connect with employees, customers, and partners in new ways and across new devices and applications. But many organizations don’t know how to move to this new mobile world, and they can’t afford costly mistakes like a failed investment, which could damage their reputation. These technologists need help with their enterprise mobility strategy, and they’re turning to mobility services providers to design, develop, and support their mobile applications.
The number of mobile devices now outpaces humans on this planet, as it is estimated that there were 7.3 billion devices in the world in 2012 (compared with just under 7 billion people, according to the World Bank).
Mobility is driving significant changes in the way organizations source technology and technology services. Seventy-one percent of IT services executives say that increased employee use of apps on tablets and smartphones also increases services spend (in business and in IT), creates more software-as-a-service (SaaS) deployment on mobile devices, and drives them to hire more third-party services firms across multiple areas, including specialized development and security.
Big data is no buzzword — it's real, says Mike Gualtieri, Principal Analyst with Forrester Research. It's driving disruptive change across the economy in businesses like healthcare, retail, communications and entertainment. The potential is huge and the time to get on board is now.
A recent Forrester report entitled "The State Of Workforce Technology Adoption: US Benchmark 2011" provides the results of a survey of 4,985 U.S.-based workers. Benchmark your workforce technology levels.
The following are key insights about how the workforce uses various technologies and tools for business:
Worker satisfaction with IT is not great. Fewer than half of information workers and managers said they were satisified with services and technologies provided by their company's IT department.
35% use a smartphone for work. Employees expect to be able to get to company content & collaboration systems from their mobile devices.
91% use email. Email's still the most ubiquitous and important collaboration tool, but hardly the only one that people use.
58% use their employee intranet portal. This vital resource is in the flow of daily work, particularly among Sales people and in the enterprise.
40% spend an hour or more per day creating documents. We spend huge amounts of time capturing knowledge and process in documents.
BlackBerry still leads among U.S. workers, with 42%, with Apple 's iPhone accounting for 22% and Android devices, 26%.
48% said that they chose the primary smartphone used for their work without considering what their company supports. Only 29% said they chose the smartphone from a list of phones the company supports, while 23% said they had no choice in the matter.
50% of information workers (those who work more than an hour a day on a computer) are splitting their time between the office and home or another location, underscoring the need for mobile devices.
Only 10% of directors and executives are officebound.
Content and collaboration professionals must deliver real-time and team-based collaboration applications on any mobile device.
Which collaboration applications matter most on a smartphone or tablet?
We are now in the first wave of mobile collaboration. Forrester estimates that 18% of the workforce is using their own smartphones for work, but Unisys and IDC indicate that number may be much higher. Rose experience estimates 40% plus use their own smartphones for work. See: Forrester Wave: Mobile Collaboration, Q3 2011. http://bit.ly/p5hNzS
Mobile Application Internet
Mobile employees' expectation of a great user experience on any device, anytime, anyplace, can be met with collaboration solutions architected with native applications and cloud delivery (internally devloped apps or native apps from outside vendors).
These applications must perform fast and with low latency on a wireless network. The new model for working with collaboration applications is NOT the traditional client/server model. Rather, the new model is a "mobile app Internet," illustrated below. Forrester defines the application Internet as "an application architecture of native apps on smart mobile devices linked to cloud-based services that provide a context-rich experience anytime, anywhere."
Forrester Executive Summary
Mobile collaboration means putting collaboration workloads onto all-important smartphones and tablets, then delivering a great user experience anywhere, anytime, on any device. This is ahigh bar to clear, but we found 13 vendors able to clear it. In Forrester's 15-criteria evaluationof mobile collaboration vendors, we found that Adobe, Box, Cisco, IBM, salesforce.com, SugarSync, Skype, and Yammer led the pack because of their commitment to tablets and smartphone platforms as well as a strategy aligned with the needs of the mobile workforce: low latency, cloud reach, and platform support. We also found many Strong Performers — AT&T, Citrix, Dropbox, Evernote, and Google. In this handpicked group of mobile collaboration vendors, no vendor slipped into the Contender or Risky Bet categories — at least as it relates to mobile support