The way work will get done in the cybernetic era will depend heavily on rapid and frequent knowledge sharing. That kind of knowledge-intensive environment implies an even larger demand inside enterprises for autonomy, mastery, and purpose (AMP) motivators.
Work styles will be more individualized than ever. Enterprises will have even more porous boundaries, as more teams
are created or disassembled and as employees behave more like independent contractors.
Work itself has changed because what constitutes the workforce is more a blend of individual and social networks
mediated by highly personalized devices, bound together by software.
The work itself has become more cybernetic.
The rise of the smartphone ecosystem and its challenge to IT traditions of company issued standard devices and company dictated controls over applications must be understood in this context. Smartphones extend IT to the edge of the enterprise because they are mobile, and they are always with the employee when the important work is happening.
But the most significant “edge of the enterprise” is the individual employee, seeking the autonomy to contribute to enterprise goals through mastery of ever-changing knowledge and processes. Increasingly this is happening through personalized mobile devices.
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